Returns & Refunds

Return Policy

Our return policy is valid for a period of 15 days.
If 15 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, the item must be unused, unopened, and in the same condition as when you received it. It must also be in its original packaging.

Non-returnable items

Some products cannot be returned, including:

  • Perishable goods such as food, flowers, or magazines.

  • Intimate or hygiene items, hazardous materials, or flammable liquids or gases.

  • Consumable goods that have been opened, tested, or used.

  • Gift cards.

  • Downloadable software.

  • Certain health and personal care products.

To complete your return, a receipt or proof of purchase is required.
Please do not send your product directly to the manufacturer.

Exclusion of refunds for subjective reasons

We do not offer refunds for personal preferences (e.g. “I don’t like the product,” “It doesn’t meet my expectations”).
We also cannot provide refunds due to personal medical conditions or medical advice received after purchase.
It is the customer’s responsibility to verify the suitability of the product before purchase.

Partial refunds (if applicable)

In certain cases, a partial refund may be granted:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

  • Any item returned more than 15 days after delivery.

  • Items that have been used, tested, or show signs of wear (e.g. cream residue, scratches, body odor, etc.).

  • Items purchased on sale are not refundable; only exchange or store credit may be offered.

Refund process (if applicable)

Once your returned item has been received and inspected, we will send you an email confirming receipt and informing you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

If the refund is denied, the item can be returned to you at your expense.

Late or missing refunds (if applicable)

If you have not yet received your refund, please follow these steps:

  1. Check your bank account again.

  2. Contact your bank or credit card company, as it may take some time before your refund is officially posted.
    If you have done all of this and still have not received your refund, please contact us at contact@zalinae.com.

Discounted items (if applicable)

Only regular-priced items are eligible for refunds.
Unfortunately, discounted or sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please send us an email at contact@zalinae.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Once the returned item is received, a gift voucher will be emailed to you.

If the item was not marked as a gift or the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.

Return shipping costs

The customer is responsible for paying the shipping costs for returning the item, and these costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund amount.

For items valued at over €75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.

Abuse clause

We reserve the right to refuse returns or refunds in the following cases:

  • If a customer repeatedly requests refunds, indicating abusive behavior.

  • If the returned item does not comply with our return policy.

  • If false or misleading information is provided in order to obtain a refund.

Shipping Policy

At Zalinae, we strive to ensure that your order is delivered quickly and safely.

However, once the package has been marked as “delivered” by the shipping carrier, we cannot take responsibility for non-receipt.

If your package is marked as delivered but you have not received it, please:

  1. Check the delivery address provided.

  2. Look in safe drop-off locations (entrance area, mailbox, garage, sheltered spots).

  3. Ask household members, neighbors, or building staff.

  4. Contact the carrier (DHL, UPS, FedEx, GLS) using your tracking number.

  5. If your package cannot be located, file a claim with the carrier.

Important note:
We do not offer refunds or replacements for packages that have been marked as “delivered” by the carrier.

If you need further assistance, please contact our customer service — we’ll be happy to help!

Cancellation and Return Policy

You have the right to cancel your order within 2 hours after confirmation.

If your order has already been shipped, cancellation is no longer possible — but you may request a return after delivery.

Faulty products or incorrect deliveries

If you receive an incorrect or defective product, you must contact us within 48 hours of delivery.

Note:
These policies may be changed at any time without prior notice.
Please read our General Terms and Conditions or contact our Customer Service for any questions.