Frequently Asked Questions
Frequently Asked Questions
Have a question? We've gathered the most common ones below. If you don't see your answer here, email us at hello@zalinae.com.
Shipping & Delivery
How long does shipping take?
Standard shipping is free and takes 6–13 business days. We currently ship to the United States and the United Kingdom only.
Do you offer free shipping?
Yes — standard shipping is free on every order, no minimum.
Can I track my order?
Absolutely. You'll receive a tracking number via email as soon as your order ships.
Sizing & Fit
What size should I order?
See our complete Size Guide. When in doubt, size up for tighter cuts (bodycon, corset) and stay true for flowy cuts (maxi, sundress).
What if it doesn't fit?
We offer free returns within 30 days. See Returns Policy.
Returns & Refunds
How long do I have to return?
30 days from delivery date. Items must be unworn, with original tags attached.
Are returns free?
Yes — we offer free returns on all US orders.
How long for refunds?
Once your return is received, refunds process within 5–7 business days back to your original payment method.
️ Products
Are dresses true to size?
Most Zalinae dresses run true to size. Each product page includes detailed measurements and fit notes.
What materials do you use?
Our dresses use a curated mix of satin, silk, sequin, lace, tulle, velvet, knit, and stretch blends. See material details on each product page.
Do you restock items?
Yes! Sign up for back-in-stock alerts on individual product pages. The most-loved styles return frequently.
Account & Customer Service
Do I need an account to order?
No, guest checkout is available. Creating an account is optional but lets you track orders, save favorites, and access exclusive perks.
How do I contact customer service?
Email hello@zalinae.com Monday–Friday. Response within 24 hours on business days.
Is my data secure?
Yes. We use industry-standard SSL encryption and follow GDPR/CCPA requirements. See our Privacy Policy.
Promotions & Discounts
Do you offer first-time discounts?
Yes — sign up for emails and get 15% off your first order.
How often do you have sales?
We run major sales 4 times per year (Black Friday, post-holiday, mid-year, end-of-season). Plus exclusive email/SMS promos for subscribers.
Frequently Asked Questions
How to choose a wedding dress?
Choosing a wedding dress starts with knowing your venue, season, and personal style. Consider: budget (set this first), silhouette (mermaid for hourglass, A-line for pear, ball gown for drama), neckline (V-neck elongates, sweetheart adds romance), fabric (satin for elegant, lace for romantic, chiffon for outdoor), and length (full-length traditional, midi modern, mini for elopement). Try 3-5 styles before deciding. Bring a trusted friend, take photos in each, and choose what makes you feel most confident — not what's most popular this year.
What is a cocktail dress?
A cocktail dress is a knee-length to mid-calf dress designed for semi-formal events like cocktail parties, weddings, and dinners. Key features: fitted silhouette (sheath, slip, or A-line), elegant fabric (satin, lace, crepe), sophisticated styling, paired with heels and evening accessories. Cocktail dresses sit between casual day dresses and full-length formal gowns. The classic length is just above to just below the knee. See our complete Cocktail Dress Guide.
What is semi-formal attire?
Semi-formal attire sits between business casual and formal/black-tie. For women: cocktail-length dresses (knee to mid-calf), midi dresses in sophisticated fabrics (satin, lace, velvet), polished separates. Pair with heels and elegant accessories. NOT semi-formal: jeans, sneakers, mini bodycon, beach wear. NOT formal enough: full-length gowns, sequin maxis. Common semi-formal occasions: cocktail parties, garden weddings, corporate events, holiday parties.
What is smart casual dress code for women?
Smart casual is polished but not formal — "elevated everyday." Best dress choices: midi sundress, A-line midi, wrap dress, slip dress with blazer, knit dress with boots. Avoid: tight bodycon mini, sheer fabric, sequin, beach sandals. Smart casual works for: dinner with friends, smart casual offices, dates, family events. See our complete Smart Casual Guide.
What is a maxi dress?
A maxi dress is a floor-length or ankle-length dress, the longest standard dress length. Maxi dresses range from casual cotton sundresses to formal evening gowns. Key features: full-length hem, flowing or structured silhouette, available in any fabric. Best for: outdoor weddings, beach vacations, formal events, summer brunch. Pair with sandals (casual), heels (formal), or boots (winter). See our Maxi Dress Guide.
What is a midi dress?
A midi dress hits between mid-calf and ankle — typically below the knee but above the ankle. The most versatile dress length: works for office, weddings, cocktail events, daytime, and evening. Key advantage: universally flattering and appropriate for almost any occasion. Available in every fabric and style. See our Midi Dress Guide.
What is a sundress?
A sundress is a casual, lightweight dress designed for warm-weather wear. Typical features: sleeveless or short sleeves, light fabric (cotton, linen, chiffon), midi or maxi length, often patterned (florals, stripes). Sundresses range from casual everyday to dressy garden party styles. Best for: brunch, beach, summer weddings, daytime events, vacation.
How to dress for your body type?
The key is highlighting your favorite features and choosing silhouettes that complement your shape. Hourglass: wrap, bodycon, fitted dresses. Pear: A-line, empire waist, statement tops. Apple: V-neck, wrap dress, structured bodice. Petite: mini, fitted midi, vertical lines. Tall: floor-length, dramatic silhouettes, large prints. Plus size: wrap, V-neck, sweetheart neckline. See our complete Body Type Guide.
What does formal dress mean?
Formal dress code requires the most polished attire: floor-length gowns or elegant cocktail dresses, sophisticated fabrics (satin, silk, velvet, lace), refined accessories (clutch, fine jewelry), heels. Formal attire is required at black-tie events, gala weddings, formal dinners, and award ceremonies. Black-tie is most formal (floor-length gown required), formal/black-tie optional accepts cocktail-length.
What to wear with a maxi dress?
The right styling makes your maxi dress shine. For casual: sandals, denim jacket, woven bag, sun hat. For dressy: heels (block or wedge for grass), structured clutch, statement jewelry. For winter: ankle boots, structured coat, knit cardigan, scarves. Add a belt to define waist on flowy maxis. Layer with cropped jacket for proportional balance.