Shipping Policy
Last updated: 2026-05-01
Where we ship
Zalinae currently ships to the United States and the United Kingdom only. We are working on expanding to more countries — sign up for email to be notified when we ship to your region.
Processing time
Orders are processed within 1–3 business days after payment is confirmed. You will receive a tracking number by email as soon as your order ships.
Delivery time
| Destination | Delivery time |
|---|---|
| United States | 6–13 business days |
| United Kingdom | 6–13 business days |
Delivery windows above are typical, not guaranteed. Holidays, customs review, and weather can extend transit by a few days.
Shipping costs
All prices on the site are in U.S. dollars (USD). Shipping cost is calculated at checkout based on your destination and the items in your cart. Free shipping promotions, when active, are clearly shown on the cart and checkout page with their threshold (e.g. “Free standard shipping on all orders”).
Tracking
Every order receives a tracking number you can use on the carrier’s website. If you don’t see tracking updates within 5 business days of receiving the email, contact us.
Customs and duties
For international orders, customs duties and import taxes may apply on arrival. These charges are set by the destination country and are the customer’s responsibility. Refusing a parcel at customs does not entitle the customer to a refund of shipping fees.
Lost or delayed shipments
If your tracking hasn’t updated for more than 10 business days, email hello@zalinae.com with your order number and we’ll open a trace with the carrier on your behalf.