Shipping policy
Last updated: 2026-05-01
Where we ship
Zalinae ships to the United States, Canada, the United Kingdom, the European Union, Australia, and most other countries served by major international carriers. If your country is not available at checkout, contact us at hello@zalinae.com — we may still be able to ship.
Processing time
Orders are processed within 1–3 business days after payment is confirmed. You will receive a tracking number by email as soon as your order ships.
Delivery time
| United States | 5–10 business days |
| Canada | 7–14 business days |
| United Kingdom & European Union | 8–15 business days |
| Australia & New Zealand | 10–18 business days |
| Rest of the world | 10–20 business days |
Delivery windows above are typical, not guaranteed. Holidays, customs review, and weather can extend transit by a few days.
Shipping costs
All prices on the site are in U.S. dollars (USD). Shipping cost is calculated at checkout based on your destination and the items in your cart. Free shipping promotions, when active, are clearly shown on the cart and checkout page with their threshold.
Tracking
Every order receives a tracking number you can use on the carrier’s website. If you don’t see tracking updates within 5 business days of receiving the email, contact us.
Customs and duties
For international orders, customs duties and import taxes may apply on arrival. These charges are set by the destination country and are the customer’s responsibility. Refusing a parcel at customs does not entitle the customer to a refund of shipping fees.
Lost or delayed shipments
If your tracking hasn’t updated for more than 10 business days, email hello@zalinae.com with your order number and we’ll open a trace with the carrier on your behalf.
Contact
Valenia Brands LLC
1914 Thomas Ave
Cheyenne, WY 82001
United States
hello@zalinae.com